As Christmas chimes in & the New Year unfolds, let’s welcome the good cheer and happy times yet to come. On behalf of everyone at Propay Partners, I wish you a Merry Christmas & a fantastic New Year!

I also take this opportunity to thank you for giving us an exceptional year. To be given the opportunity to serve you has indeed been one of immense pleasure and I thank you for choosing us. Together with my team, we seek to bolster your faith in us by delivering you complete peace of mind while you focus on your core business.

The measure of our success has always been our hard work. This year, we experienced a double-digit growth in business, helping us boost our client base in sectors like retail, hospitality, consulting, finance and oil & gas.

We also increased our staff size by 40% to help us meet future growth and expansion. Much of our focus and investment in this year centered on recruitment and consistent team engagement. We made efforts to align our resources to achieve optimum staff strength as demanded by several of our key projects.

Our belief in becoming an influencer in the space we operate in has been in keeping with our thought leadership programmes. We organized two such events this year – the first one in partnership with IBM Malaysia in April 2018 on ‘HR Leaders as Drivers of Business Transformation’ and the second one on November 2018 with Novo Nordisk on ‘Navigating the Future – Purposeful Organizations, Leadership & Talents’. Both events were widely attended by C-suite leaders, HR practitioners and entrepreneurs. Our actionable takeaways have motivated several of them to host similar events at their offices in the upcoming year.

The year, as you may be well aware, took us through several winning moments too – from bagging The BrandLaureate SMEs Best Brands Awards for HR & Employee Mobility Solutions, being nominated for the best website design by Malaysia Website Awards to being shortlisted for the best SME by AmBank BizRACE’s Top 100 Businesses.

Embedding purpose into our work has been fundamental to us as an organization. Our latest CSR drive on blood donation for the National Blood Bank saw us take a huge stride forward with a simple act of kindness.

Our journey, experiences and success would not have been possible but for your unrelenting trust and devoted partnership. We promise to carry forward that spirit through improved business practices and innovative solutions. Our key projects for 2019 include complete business process automation, security enhancement, risk management and deployment of big data analytics – all in line to give you impeccable HR services experience.

As we commemorate our 18th year in the business, we foresee ambitious growth in 2019. With our new government already settling in, concerted efforts are in the pipeline to improve the country’s business climate. The government has also chartered several incentives for businesses in the recent budget which we believe will have a favourable impact on growth in the coming year.

In view of maximizing our engagement, we plan to send all our clients an Annual Report between Q1-Q2 in 2019. The report will help us share our business plans and insights for 2019 apart from helping you to review our performance for 2018. 

As the year winds up to a close, I recount all those wonderful memories, conversations and every celebratory moment of our partnership. I would like to thank my wonderful team, clients, partners for all the encouragement and support. Thank you again for your continued trust in us. 

 From all of us at Propay Partners, we look forward to delivering you the very best service, year after year… 


Manish Mehta

Co-founder & Director 

Propay Partners

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