As 2020 draws to a long-awaited close, there’s no doubt that we’re all eagerly looking for a much safer year ahead. This year was led by a host of unpredictable events that have questioned our sense of safety, stability and hope. 

Going into work-from-home mode was out of the playbook for us all but I’m happy to say we managed it quite well. Our fortitude to rise against the tide and weather it with sheer determination is something that gives me hope for the future. 

2020 may not have been the best year in earnings, but it showed us how team engagement could balance business continuity and performance against the dictates of the slowdown. Transforming ourselves digitally was always a future dream, and this year, we finally walked the talk. 

Our latest clients were all virtually supported right from proposal-building to payroll migration. Our existing clients were given a risk-maintenance appraisal on their processes to make sure they got the best of our secure systems. 

During the pandemic, we ensured that all our clients and team members were constantly updated about their payroll and our policies. As a company, we made sure our team’s welfare was top priority – that they had every means of resources to work without fear or interruption.

Our efforts in risk management gained an extra badge of credibility with our ISO/IEC 27001 certification that ensures compliance across all parameters in our business. Added to that, our first virtual audit was a poignant turnaround during this digital shift. 

We hope to build lean practices in payroll processing and also hope to take ISO27001-led operations live by Q2 2021. We are also having certain processes crisis-proofed for smoother transition during emergencies.
Difficult as this period was, we’re happy that we were able to keep our communication open and frequent. I take this opportunity to thank all our clients and partners for their patience and understanding. We couldn’t have kept going on if it were not for you.

Our team played a critical role in delivering non-stop payroll during this period and I wholeheartedly thank them for their commitment amidst caring for their families and managing the lockdown. 

I would also like to thank Propay Partners co-founder and dear friend Raj Kumar Paramanathan for being our source of constant support. Our global business partners and associates have also played a guiding role throughout this time and I thank them for their co-operation.

If there’s anything this year has taught us, it is the need to be united and well-prepared for the future. Both at work and life, we sincerely hope that 2021 would be a much better year for all of us.

On behalf of the team at Propay Partners, here’s wishing you a Happy New Year

Best Regards,
Manish Mehta

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