An international construction services company building complex projects across commercial, aviation, retail, healthcare and education segments was left high and dry when their HR officer (also the payroll manager) had suddenly quit his job. With large projects sanctioned across Malaysia, the North-American construction giant was looking at filling the gap with a payroll outsourcing partner who could commence operations at the earliest.

The company had approximately 70 employees under its care and with the sudden restrictions posed by Covid-19, the client was at a crucial turning point. Besides wanting a flexi-approach to keep its operations balanced, the client wanted to keep its core payroll function under a managed service platform to ensure business continuity.


  • One personnel handling the entire workforce’s payroll
  • Absence of cutting-edge payroll delivery platform
  • Unreliable payroll support & engagement
  • Needed People Team to focus on Strategic HR instead of administrative tasks

Propay Partners had met the client’s team a few years ago during a business development drive. Recommendations from a happy client had steered meaningful conversations to a solid contractual obligation. That, and a five-star rating by our referee helped us gain a positive edge over regional payroll players. We also made sure continuous engagement with the COO placed the much-needed trust between us.

Within three months of taking over the company’s human resources data, Propay Partners was able to optimize their cloud payroll solutions and e-leave application process. They were happy that they no longer had to depend on in-house executives to deal with payroll issues and worry about salaries being credited on time. Their sole demand was carefree services and that was efficiently met.

The client’s payroll exercise happened during the pandemic when the lockdown was in place. The entire payroll migration and processing was carried out virtually within a 90-day window. During the bid, we promised the client the highest level of service and they say we’ve not breached that promise to date. They are happy that their HR team is now more focussed on talent-based initiatives than having to worry over complicated pay routines.

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