It’s been a fantastic year – of hard work, challenging projects, memorable milestones and great celebration. As the New Year dawns on our lives, it’s the perfect time to reflect on our wonderful partnership in the past year - one that has steered us closer to our dreams, aspirations and goals in life.

On behalf of our entire team at Propay Partners, I take this opportunity to wish you a wonderful year ahead. It’s been a great honour to serve your business with the intensity and passion it so highly deserves. I thank you for choosing us as your preferred partner and hope to see many more years of successful collaboration.

As you may be aware, 2019 has been an unforgettable year for us. It’s a year that put our company on the global spotlight with the In-Country Payroll Team of the Year 2019 Award at the Global Payroll Awards 2019 in Budapest. As the only Asian company to feature in their list of laureates, we were honoured to be included in the global league of reputed payroll experts.

It is our firm belief that an honour of such degree wouldn’t have been possible without the tenacity and dedication of our team members who are constantly at work, trying to put your interests above anything else. This year, we expanded our mid-management levels and also hired senior specialists who are qualified and well-trained to help serve you faster and better.

Overall, the past year saw us grounding ourselves well, strengthening resources and growing moderately. We also acquired new clients from technology, healthcare and consulting sectors.

Our belief in becoming an influencer in the space we operate in has been in keeping with our thought leadership programmes. In September, we organised a panel discussion on‘Convergence or Collision: Technology Reshaping Industries & the Workplace’ along with our partner Arvato Systems Malaysia. The event was well attended by C-suite leaders, HR practitioners and entrepreneurs. Our actionable takeaways have motivated several of them to host similar events at their offices in the upcoming year.

True to our commitment to clients, we are also committed to serving our society in whatever measure we can. This year, the team took up a sign language course to support the deaf & dumb, participated in a recycling project and lent a helping hand to single mothers and orphans at a community centre in Dar Asnaf Al - Fateh Gombak.

Our team has been instrumental in the way our journey has been shaped and we take pride in their support and involvement. Internally, we ran a 7-month Cultural Transformation & Employee Engagement Program called WITT-Y to enhance team engagement and drive high-performance culture at our workplace. The outcome of the exercise was just as exciting as we had predicted: transformative, integrative and balanced.

Our Annual Reports for payroll clients also gave us some results-oriented feedback. It was heartwarming to meet all our key clients and get an overall assessment on our services. On an average, we were ranked 8 out of 10 for our efforts, with clients unanimously citing that the one word that reminded them of us was ‘reliable’. We couldn’t be more thankful.

Our team holds a very special place in getting our services right to you. They are the dedicated souls behind every pay rollout - mitigating every roadblock and ensuring that your talents’ needs are met even if it means long hours. Their hard work and perseverance has a direct bearing on our performance and success.

We started our payroll business in a humble space with just a few resources and a handful of team mates back in 2001. This April, we completed 18 years in the business thanks to the comradeship of devoted clients, well-meaning partners and shareholders. Your partnership means a lot to our growth and this letter is to thank you for your unrelenting support.

As the year winds to a close, I recount all those wonderful memories, conversations and celebratory moments of our partnership. I would like to thank my clients, partners and my team for all the encouragement and support.

In coming to a close for 2019, I sincerely wish all of you and your loved ones Happy Holidays & a Happy New Year.

Thank you again for your continued trust in us.


Manish Mehta
Co-founder & Business Director,
Propay Partners

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