Dear Clients, Partners & Colleagues

As the year slows down and we look optimistically into 2022, it is also a time for reflection and gratitude. 2021 was a year where the ‘new normal’ seemed almost ‘natural’: work from home, social distancing, vaccinations and small pleasures.

As we all wind up another challenging year, I’d like to thank all our clients, associates, and well-wishers for journeying with us. I’m exceptionally thankful to my team at Propay Partners for hurdling past limitations and serving our clients non-stop so that their employees could have access to timely paychecks.

While 2020 was more like a blackout, this year was more about not hitting the pause button; our team spent more time in training and picking up new skills than any of the years combined. We also completed the Leadership Exploration and Development (LEAD) programme for all our aspiring and upcoming leaders that helped us fortify our succession planning.

Additionally, we’ve passed our yellow and black belt training in Lean 6 Sigma and are expecting accreditation in early 2022. We’ve also been successful in centralising our payroll system and have rolled out a full digital payroll experience for our clients, which also includes zero payslip printing, a silver lining during the pandemic.

The team had undertaken a mammoth project of implementing ISO/IEC 27001 (ISMS). This standard covers information security system management measurement and metrics covering information security risk management. – that is in its final stages and ready for certification by January 2022. In April 2021, we also hosted a virtual event with EUROCHAM Malaysia on ‘Creating Value through Future of Skills’.

Although business wasn’t all that robust this year, we still managed to bring onboard a few clients into Managed Payroll Solutions (MPS) and Employee Mobility Solutions (EMS). Our clients and partners have been our biggest supporters and we’d like to thank all of them for their unwavering support and trust.

And it wasn’t just that. 2021 was a milestone year for us. It was a year that we completed 20 years in business. While celebrations were muted, this year was a year where we stuck to improving our capabilities as a team so that we could serve global clients just how our tagline defines us – ‘ Global Standards with Local Experts’.

Even as we work hard, we’ve also kept safety measures in check for our whole team and their families for the last two years. We remain committed to our team members who show up no matter what their situation is. We also like to thank all our colleagues at CnetG Asia, and Propay Partners’ dearest co-founder Raj Kumar Paramanathan for being our rock.

This year, television seems to be dishing out more festive New Year cheer than what’s on ground. Fresh set of challenges may once again reset and restrict our work and leisure life going forward. Nevertheless, where there is resilience, there is always hope. And that is sure to take us ahead regardless of what the future holds.

As we all gather with our families and embrace that hope, I take this opportunity to wish you all a Happy New Year!

Let’s Welcome 2022!

Best regards,

Manish Mehta

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